FlowCentric Processware - Benefits of BPM

Benefits of BPM

Operational Governance

Budget, expenses and performance tracking against department and cost centre.
Supplier, employee and operational performance management.
Operational security management and availability through roles tracking.
SLA Tracking and ensuring operational efficiencies are met.
Tracking of non-conformances to achieve continuous improvement.

Employee Benefits

Single source of information.
Single access for multiple functions aligned within one process.
Provides governance without ‘thinking’ – rules based environment.
Work continues even if employees are unavailable.
Reminders when work is not completed.
Removing Points of Failure through automatic policy application.

Corporate Governance

SOX Section 404: Management assessment of the effectiveness of internal controls managed through preventative automation, business rules and manual intervention in expenditure.
SOX Section 808: Criminal Penalties for altering documents managed through full audit trails and strict governance and rules.
Management of expenses and optimisation of processes through governance and business rules.
Management of budgets through the application of policies, procedures and expenditure rules.
Audit trail and tracking of approvals, changes and updates.
Management of vendors/suppliers through performance, expenditure and additions to the database.
Management view of company expenditure and performance through combined information sources and SLA tracking.

Technology

Integration: Integrate disparate business applications and databases with one single user interface, decreasing training requirements and change management requirements as well as maintenance.
Data Integrity: Providing preventative controls through rules automation, ensuring information in core systems such as ERP SYSTEMS to be correct and authorised prior to being captured incorrectly in modules such as finance.
Infrastructure Utilisation: Utilise existing IT infrastructure through integration methods and tools.
Standardisation on Certified Platforms: Provide standardised application tiers by utilising Microsoft frameworks and platforms.
Enhancements of Current Systems: Enhance ERP system functionality through automation and preventative rules and controls.
Model Interchange Between Tools: Utilising existing platforms such as existing Visio modelled diagrams in SABN.
Web Technology: The Application is accessible to SABN employees through Internet explorer as a web interface, controlled by existing and optimised security mechanisms.
Centralisation of Data: Data about each and every transaction is logged and can be retrieved as and when required. Therefore, it is possible to analyse accurately what events occurred historically.
Mobility: The application is accessible by via mobile technologies such as sms, internet and mobile devices.
Application Integration: FlowCentric integrate seamless into different applications such as Enterprise Resource Planning Systems, workflow solutions, Microsoft Applications (Excel, MS Word, MS Project, MS Visio, etc) and numerous other applications where data is collected as part of the day to day processes.
Notification and Escalation: FlowCentric notifies the end-user if work needs to be done, it can notify the user repeatedly, route work to other end-users if the employee is not available, and escalate tasks to supervisors if work is not being done. Notification is done with e-mail and Short Message Services (SMS).
Business Activity Monitoring: The ability to monitor progress, track bottlenecks and get business intelligence to management. This ensures quality decisions based on accurate information.
Reporting: FlowCentric has the function to create dynamic reports based on real time information. An added benefit is the ability to display information from different sources on a single report.
Incident Tracking: FlowCentric enhances the ability to track processes and ensure the classification of processes in hierarchical form.
Security: Providing access control through role and user based access to activities, processes and data.

Strategic

Simplification: BPM projects begin with documenting how current processes work but then focus on how they could be made simpler, faster, more efficient and more effective. Automation of these processes, simplifies processes by building business rules into the system to allow streamlined and optimised process management.
Compliance and Control: Globalisation, mergers and acquisitions, and regulatory burdens have created new demands for process consistency and transparency. By taking control of processes and enforcing business rules, BPM ensures compliance not only with policies and regulatory requirements but with best practices tuned to performance objectives. BPM fosters reuse of process fragments enterprise wide while allowing variations where needed.
Agility: BMP utilises IT assets, both new and existing, and interconnection as component services. Standardising the interfaces between components lowers the cost and effort of integrating business systems. BPM provides the business logic, called orchestration, to interconnect those services and allow them to be modified quickly in response to changing demands.
Continuous Improvement: The ultimate goal of BPM is optimisation of business performance. By providing a platform for rule-triggered actions, BPM turns alerts into automated escalation and remediation procedures, providing zero-latency response to business conditions. Parameters distilled from actual operations can be fed back into the process model to begin the next cycle of performance improvement.
Auditing: Provide full audit trail capabilities on processes. Providing a strong base for consistent decision-making, supporting information, governance and control.
Employee Management: Empowerment of lower level management and employees without compromising control by Building the control into the process thus providing preventative rather than detective controls and enforcing segregation of duties.
Business Integration: Ensure consistency and standardisation across multiple business units, applications, processes and auditing requirements, and providing management with the required visibility on tasks and processes done by employees.
Communication and Tracking: Providing visibility through communication methods that are process driven through escalation and notifications.
Collaboration: Shared methods of interaction and rules driven processes provide a collaborative process driven approach to achieve strategic goals.
Behaviour Management: Link business systems with process logic as opposed to user behaviour. Ensuring executive policy and procedures are adhered to with consistent rules driven outputs. Achieving governance and ensuring quality outputs through consistent behaviour.
Transparency: BPM makes a business process absolutely transparent, greatly improving visibility and efficiency. Bottlenecks can literally be seen, and removed. It can show where the delays are occurring, and where Transactions are as they pass from one stage to another.
Efficiency: Increase business performance through operational efficiency. Reducing process cost, effort and dependability on human behaviour. Cost reductions and operational efficiency improve Service levels and related profits.
Paperless Office: Replacing paper with e-forms ensuring controls are in place and related documents are stored as part of the procedure and the decision-making criteria at the time of processing.