Continuous Process Improvement, Improve Customer Experience
FlowCentric Process Analytics
All organisations can leverage the power of a Business Intelligence tool to make informed tactical decisions about their company. Upon adoption, the BPM method of business management really becomes the lifeblood of an organisation. It is therefore crucial that the data relating to process management be transformed into recognisable information, which can aid key decision makers in their day-to-day decision making tasks. FlowCentric enables you to leverage this information by exposing the process data to a variety of best-of-breed BI tools.
FlowCentric’s Process Analytics Tool
Business Intelligence (BI) refers to making strategic decisions based on historical data, while real-time reporting tends to be operational. Of course FlowCentric allows you to do both, but let us focus on the BI capabilities of the FlowCentric BPM Suite. Like most other LOB (Line Of Business) applications, FlowCentric has a primary database that stores process information and other metadata relating to business processes. Although you can draw reports from this database, a relational database is not always suited for mining large amounts of data or analysis. Enter FlowCentric’s BI tool of choice and its Associative Query Language (AQL). AQL runs off data, which is loaded into memory, and shows any number of concurrent views of your data at the same time. This gives the user the agility to query data by any number of dimensions required, at incredible speed, regardless of volume.
Some of the Benefits:
- Navigation and views to help you set priorities and complete tasks efficiently
- Provides visibility over your processes at an individual, team and business level, for process owners and users
- Provides real rationale to fine tune your processes
- Supports continuous improvement and management strategies driving down cost, increasing efficiency and effectiveness
- Suits the way you work and complements your use of processes in FlowCentric.
- Provides a platform for incorporating operational BI embedded into your processes, driving decisions and events and reporting over them.
